Please read the policy below for information about returns, exchanges, refunds, and damaged or incorrect orders.
1. Returns
We accept eligible returns within 30 days of the date you received your order.
To be eligible for a return, the item must generally:
- Be unused and in its original condition
- Be in its original packaging, where applicable
- Include any tags, accessories, or documentation that came with the product
- Be accompanied by your order number or proof of purchase
Some products may not be eligible for return due to their nature or for health, hygiene, or safety reasons.
2. Non-Returnable Items
Certain products may be excluded from voluntary returns where permitted by applicable law.
These may include:
- Products that cannot be returned for hygiene or health-protection reasons once opened or unsealed
- Products that have been used, damaged, modified, or altered after delivery
- Other products specifically identified as non-returnable before purchase
These exclusions do not affect any mandatory consumer rights you may have under applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at contact@vitaspiral
Please include:
- Your order number
- A description of the problem
- Photos of the item and packaging, if appropriate
We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other appropriate solution.
4. How to Request a Return
To request a return, contact us at contact@vitaspiral with:
- Your full name
- Order number
- Item(s) you would like to return
- Reason for the return
Please do not send items back before receiving return instructions from us.
Once your return request has been reviewed and approved, we will provide you with instructions on where and how to return the item.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.
If we sent you an incorrect item or your item arrived damaged or defective, we may cover reasonable return shipping costs or provide another appropriate solution.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Original shipping charges may or may not be refundable depending on the reason for the return and applicable law.
7. Exchanges
If you would like to exchange an item, please contact us at contact@vitaspiral
Exchanges may be available for eligible products, subject to product availability. In some cases, we may instead issue a refund and ask you to place a new order.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please:
- Check your bank or payment account again.
- Contact your payment provider or bank.
- If you still cannot locate the refund, contact us at contact@vitaspiral
We’ll be happy to help investigate the issue.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at contact@vitaspiral
We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow the return process instead.
10. Items Lost or Damaged During Delivery
If your package appears to have been lost or arrives damaged, please contact us at contact@vitaspiral as soon as possible.
We may ask for information about the delivery and photographs of damaged packaging or products so we can investigate and determine the appropriate solution.
11. Refunds Required by Law
This policy does not exclude, restrict, or replace any mandatory rights you may have under applicable consumer protection laws.
If applicable law gives you a right to cancel an order, return a product, receive a refund, or obtain another remedy, those rights will continue to apply.
12. Contact Us
If you have questions about a return or refund, please contact us.