We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.
1. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide Directly
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Account credentials
- Messages or customer service inquiries
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your account or purchases
- Send marketing and promotional emails (with your consent)
- Provide customer service and respond to inquiries
- Improve and personalize your browsing experience
- Comply with legal obligations and prevent fraud
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze website traffic and usage
- Remember your preferences
You can control or disable cookies through your browser settings. Some site features may not function properly without them.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your data with:
- Service providers (e.g., payment processors, shipping partners, marketing tools)
- Legal authorities, if required to comply with laws or protect our rights
All partners are contractually required to handle your data securely and lawfully.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
6. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
To exercise these rights, contact us using the information below.
7. How We Protect Your Data
We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page. Continued use of our site after updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or wish to exercise your rights, please contact us:
Email: support@vitaspiral.com